Refund policy

 

Refund & Returns Policy 

We want you to love your SleepAura Lamp. If you’re not fully satisfied with your purchase, you may request a return within 30 days of delivery.

Once we’ve received and inspected your return, we’ll notify you by email whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund approval, please contact us at XXX

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Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it; unused and in its original packaging.

To start a return, please contact us at XXX
If your return is accepted, we’ll email you a prepaid return label and instructions for shipping.
Items sent back without prior authorization will not be accepted.

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Damages & Issues

Please inspect your order upon delivery.
If your lamp is defective, damaged, or you receive the wrong item, contact us immediately at XXX. We’ll review the issue and work with you to make it right ; either through a replacement or refund.

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Exceptions / Non-Returnable Items

• Opened or used lamps (for hygiene and light calibration reasons).

• Gift cards and promotional items.

If you have any questions about your order, please reach out. We’re always here to help